Start with the right trip information
Start with the right trip information
These answers help you prepare a clear transportation request. The written details for your reservation determine the actual service, vehicle arrangement, timing, and applicable terms.
For a trip already booked, contact Galaxy Ride with your reservation reference and the change or question you need resolved.
Cancellation notices by class
For paid reservations, these are the minimum notice periods assigned to the five standard online classes for each refund level.
Luxury Sedan
| Refund level | Notice before pickup |
|---|---|
| Full refund | 12 hours |
| 50% refund | 6 hours |
| 25% refund | 3 hours |
Other online classes
Executive Sedan, Executive Full-Size SUV, Luxury Full-Size SUV and Luxury SUV.
| Refund level | Notice before pickup |
|---|---|
| Full refund | 1 day |
| 50% refund | 12 hours |
| 25% refund | 6 hours |
Online cancellation requests are available before the six-hour portal cutoff. For a closer pickup, contact Galaxy Ride at (424) 333-3330. A cancellation request or refund request still needs to be processed by the team.
Class assignments and refund notices checked October 15, 2026. Review your reservation confirmation for the applicable policy, shorter-notice terms and any individually agreed arrangement.
Questions, answered.
Where does Galaxy Ride provide chauffeur service?
Our service focus covers Los Angeles, Orange County, San Diego, Palm Springs, and surrounding Southern California destinations. Confirm availability for the exact itinerary and travel date.
Which service should I reserve?
Choose an airport transfer for a flight journey, point-to-point for a defined transfer, and an hourly request for several stops or a continuing itinerary. Corporate or event plans with multiple vehicles should be reviewed as a custom request.
How do I reserve and check pricing?
Use the online reservation system to choose a service and compare available vehicle classes. Requests with pickup less than six hours away need individual confirmation. Call Galaxy Ride for a time-sensitive request; review multiple vehicles, additional stops and unusual schedules before booking.
Is airport meet-and-greet included?
Optional meet-and-greet adds $20 when selected for an airport pickup in the online reservation system. Confirm the meeting point for your airport and terminal before travel.
How are additional transfer stops priced?
Current online transfer pricing adds $25 per additional stop to the base rate. Include every stop before comparing vehicle prices.
Are example vehicle models guaranteed?
No model should be assumed from a class description alone. The actual vehicle or an equivalent in the selected class depends on availability and the confirmed reservation.
Can I request a child seat or accessibility arrangement?
Child seats are available on request. Tell us the seat you need and we’ll confirm the model and cost with your quote. For accessibility arrangements, our team will review your requirements with you before booking.
Where do I meet my chauffeur at an airport?
Use the meeting instructions for your confirmed reservation. Airport, terminal, service type, and current operating rules affect the location.
What happens if my flight or itinerary changes?
Flight tracking is included. For the same flight number, leave the pickup time in your booking unchanged. We adjust the actual pickup for early or late arrivals and keep your chosen arrival buffer. Editing the booking time yourself changes the buffer and may make pickup too early or late. Contact our 24/7 team if the flight number changes, you need a different buffer or other itinerary details change.
Does hourly service mean unlimited time or mileage?
No. Confirm the booked duration and applicable mileage, waiting, additional-time, and stop terms for the reservation.
Can an assistant book for someone else?
Yes. Provide the passenger details, traveler contact, itinerary, and a coordinator who can clarify instructions or changes.
Do you offer corporate billing or accounts?
Yes. Monthly invoicing is available for corporate accounts with a credit card on file. Contact our team to arrange an account for your organization.